After-Sales Service: Excellence Beyond the Purchase
At Frictio, our commitment never ends with the delivery of your order.
Because we believe that true luxury lies in the continuity of service, we place our after-sales service at the heart of our philosophy.
Ongoing support
Every watch, every piece of jewelry you purchase from Frictio is more than just an accessory:
It is an exceptional piece, carefully selected, designed to last over time.
That's why our team remains by your side long after the purchase, ready to meet your needs with the same attention as during your first visit.
Whether it's:
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Questions about the maintenance or use of your part,
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Requests for repair or revision,
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Problems related to an order,
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Or simply personalized advice,
Our advisors are here to support you with responsiveness, professionalism and discretion.
Repairs and warranty
All watches and jewelry sold by Frictio benefit from the legal guarantees of conformity and against hidden defects, as well as, where applicable, the manufacturer's guarantees specific to each brand.
In case of damage, wear or defect, our after-sales service will coordinate the repair with the authorized workshops of each brand.
We provide complete follow-up on your case, until the return of your item, inspected, restored and certified.
Availability and attentiveness
Your complete satisfaction is our priority.
Our customer service is available Monday to Saturday, from 9am to 7pm , to answer all your questions:
Email: contactfrictio@gmail.com
Telephone: 076 269 46 42
Each message receives a personalized and prompt response, because we know that a precious item deserves equally precious attention.
The elegance of the service, the nobility of the trust
At Frictio, after-sales service is not a mere formality, it is a promise of loyalty and respect towards our customers.
We believe that the elegance of a house is measured by the way it takes care of its customers, long after the purchase.